Verified Highly Satisfied Clients
Many remodeling contractors claim to have satisfied clients. Many will give you the names of their satisfied clients as references. Of course, you are not likely to get the names of any homeowners who are dissatisfied with the remodeler.
As a remodeling contractor who is dedicated to delivering superior service and creating highly satisfied clients, Greg Smith Company has retained GuildQuality, the nation's leader in providing customer satisfaction data on home remodeling contractors and home builders. At the end of every project, GuildQuality surveys each of our clients to determine how well we have met their expectations and what, if anything, we need to do to improve. We are very proud that our scores show that 100% of our clients responding state that they would reuse us or refer others to us.
Compare our high ratings to the industry average of just 64% satisfaction. Before you click to view our client satisfaction ratings, we want to put things in context: a study done by the same company that ranks our customer satisfaction conducted a survey of 35,000 homeowners who had remodeled their homes. This national survey revealed that 36% – over a third – would not recommend to a friend or use again the remodeler who had just completed their project. You will find our client satisfaction ratings are dramatically higher.
Contact us today if you are thinking of remodeling your home.